Refund and Returns Policy

1. Overview

This Refund and Returns Policy governs the return, exchange, and refund procedures for purchases made through https://www.gazeshop.store (the “Website”). By placing an order, you agree to comply with the terms set out below.

2. Eligibility for Returns

2.1 General Conditions

• Items must be returned within 30 calendar days from the date of delivery.
• Products must be unused, in their original packaging, and in the same condition as received.
• A valid proof of purchase (order number or receipt) is required.

2.2 Non‑returnable Items

• Personalized or custom‑made products.
• Perishable goods, hazardous materials, or items marked as final sale.
• Any product that has been altered, damaged, or used beyond normal inspection.

3. Return Process

3.1 Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2 Shipping the Return

After approval, you will receive a Return Merchandise Authorization (RMA) number and instructions for shipping. You are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.

4. Refund Process

4.1 Refund Method

Refunds will be issued to the original payment method within 7‑10 business days after we receive and inspect the returned item.

4.2 Partial Refunds

If the returned item shows signs of use, damage, or missing parts, we reserve the right to issue a partial refund covering the reduced value of the product.

5. User Responsibilities

• Provide accurate contact and shipping information at checkout.
• Inspect items upon receipt and report any issues within 48 hours.
• Follow the return instructions precisely, including the use of the RMA number.

6. Legal Disclaimer

We reserve the right to amend this Refund and Returns Policy at any time without prior notice. Continued use of the Website after changes constitutes acceptance of the revised terms. This policy does not affect any statutory rights you may have under applicable consumer protection laws.

7. Contact Information

If you have questions or need assistance, please reach out to us:

• Email: [email protected]
• Phone: +1(806)737-9486
• Address: